Michael E. Chitwood, MTEL, CCNA

 

https://www.linkedin.com/in/michaelchitwood  H (303) 680-6717  mchitwood10@yahoo.com

 

CAREER SUMMARY

● Negotiated vendor contracts; reduced costs; and reduced both mean time to repair and mean time to install new circuits.

● Negotiated multiple client disputes; prevented loss of future revenue.

● Negotiated client billing dispute, which stopped a lawsuit from going to court.

● Negotiated vendor dispute; prevented the cessation of a project.

● Delivered projects on time, within budget and to the satisfaction of the customer.

 

CAREER ACCOMPLISHMENTS

● Project managed software development ECMS (Enterprise Content Management Services) solution that provided users with access; users can interact with information in multiple ways (i.e. dashboards, collaboration workspaces, search bars, CRM (customer relationship management) applications, and other web tools.

● Upgraded domestic frame relay network to MPLS network; reduced costs; and reduced both mean time to repair and mean time to install new circuits.

● Upgraded worldwide X.25 network to frame relay; improved reliability; reduced both mean time to repair.

● Lead engineer/analyst who managed software development of web based system.  Reduced telecommunications proposal approval & funding process from 2.2 years to 66 days.

 

EDUCATION

MS, Telecommunications, Denver University

Post MS, Telecommunications, Denver University 1 year emphasis on project management

BA, Accounting, Metropolitan State College

CCNA

3M, Hilti, firestop and/or fireblock certifications

AT&T GR1275 CO hardware install and/or de-install certification

Centurylink/Qwest 77350, 77351, 77352, 77352, 77355 CO hardware install/de-install

 

 

PROFESSIONAL EXPERTISE

Independent Consulting2001 to Present

Level 3 - 2014 Engineer and IT Project Manager
Level 3 - 2014
● Using knowledge of billing, provisioning, offnet access, circuit design, and financial systems; developed and performed detailed customer audits that identified $259,800.00 per month additional wholesale and $331,000.00 per month enterprise revenue.  Time reduced from 3 years to < 4 weeks.
● Negotiated new rates for existing customers.  Isolated and researched negative or non-optimal margins, analyzed business drivers, determined the root cause, reached settlement for new rates; increased future revenue streams.

 

Engineering Associates – 2013 to 2014 Outside Plant Engineering IT Project Mgr.
● Started Planning Department from scratch. Opened Denver Branch. Hired and trained new planners.
● Performed outside plant engineering for Centurylink using OSS systems, JDS, Fireworks, Bidmaster, and OSP-FM, RFA, field notes, TAG, WMS F-1, TIRKS, CAAT-Clones for new CLLI codes.

 

ATNI – 2012 central office technician and IT Project Manager

● hardware installer who installed or de-installed PBXs, switches, other hardware in Centurylink, AT&T, and/or Verizon central offices. 

● Built databases of cards, power supplies, transmission equipment for resale to 3^rd parties.

 

Level 3 – 2010 to 2011 Engineer and IT project manager using due diligence and governance identified overstated future revenue streams, $3 billion in missing hardware, and overstated depreciation schedules from the acquisition of 5 bankrupt companies.

● Negotiated multiple client disputes; prevented loss of future revenue.

● Previous bankrupt companies overstated future revenue streams by including non-existent customers.  80% of customers were missing customer-billing data—Level 3 can’t bill a non-existent customer.

● Some customers had not been billed for 5 years.

● Previous bankrupt companies overstated the quantity of hardware in central offices and therefore overstated the depreciation costs.  Missing hardware exceeded $3 billion dollars.

 

Qwest– 2009 to 2010 Engineer and IT systems project manager who worked with back office and provisioning systems TIRKS, COE-FM, OSP-FM, Granite Expercom, to support introduction of new products metropolitan optical Ethernet (MOE) and Q metropolitan optical Ethernet (QMOE).

● Negotiated vendor dispute; prevented the cessation of a project.

● Shadowed SMEs as they performed their job; captured NOC process steps; documented process flows; wrote the most complex technical documents involving metro-optical Ethernet (MOE) and conversion of 4 inventory systems to one system (Cramer). 

● Created 475 page Training Guide and 167 page Survival Guide. 

● Created QMOE manual as well as creating technical documents about the order process and provisioning.

 

UBN – 2008 Engineer and project manager who managed a matrix of subcontractors, suggested areas for improvement in internal processes along with possible solutions to a provisioning system riddled with bugs and errors, and successfully implemented hosted VOIP to clients.

● Negotiated vendor installation prices; reduced costs.

● Project managed Engineering, Furnish & Install (EFI) 60 VOIP client facing projects per month. This included managing activities of multiple subcontractors.

● Negotiated client complaints and disputes; prevented loss of future revenue.

● Managed customer orders to meet or exceed internal metrics.

 

T-Mobile Wireless – 2007 Engineer and IT project manager using due diligence and governance identified missing $30 million hardware and overstated future revenue stream from acquisition of 3 bankrupt companies.

● Previous bankrupt companies overstated future revenue streams by including non-existent customers.  40% of customers were missing customer-billing data—T Mobile can’t bill a non-existent customer.

● Previous bankrupt companies overstated the quantity of hardware in central offices and therefore overstated the depreciation costs.  Missing hardware exceeded $30 million dollars.

● 1800 pieces of hardware and 130,000+ circuits from 4 databases to Cramer database on schedule.

 

Ciber – 2005 to 2006 Engineer and IT project manager that managed limited project resource allocations on a very short time frame.

● Performed software and hardware security functional testing, by wrote test plans for multiple voting machines from different vendors.  Provided examples on testing for specific conditions, which identified weaknesses in security.  Performed security tests, identified failures, identified voting machines resistant to tampering, identified and documented violations in security.

● Publicly recognized by the client, New York State Board of Elections, for excellent quality of work.

 

Micromedex – 2005 Engineer and project manager who managed a replacement network on a short schedule

● Given the large number of serious injuries, deaths, and lawsuits from inaccurate prescription dosage information printed on drug containers, architected replacement network to update 80,000 pharmacist's notebooks on a nightly basis to reduce the quantity of incorrect prescription dosage information provided to pharmacists.

 

Boet – 2001 to 2004 Engineer and IT project manager for stock brokerage, IPO, commercial bank that managed day-to-day operations and upgrades of 21 remote phone systems. 

● Negotiated client billing dispute; which stopped a lawsuit from going to court.
● Designed, implemented, and upgraded a frame relay network to MPLS, increased throughput by 200%.

● Discovered excessive employee turnover.  Provided training and positive motivation, sick time was reduced by 27% and turnover was reduced by 35%.
● After detecting exposure to toll fraud; reduced cellular costs by 15%.
● After discovering unresolved past due balances for a branch closed 7 months earlier; I worked closely with vendors to resolve past-due balances, and canceled unnecessary long distance facilities; negotiated a refund.
● Managed 21 remote branch PBXs. Improved efficiency by hardware & software upgrades which reduced call processing time by 15%.

● Managed 2 PBX operators and 1 subcontractor; provided coaching.

 

NEC SONET Engineer, DWDM Engineer, Project Manager 2000 to 2001

Qwest, our largest customer, decided to stop purchasing hardware, which would have bankrupted NEC.  Project manager who conducted two pilot programs, which restored both technical and social confidence in NEC’s products.

● Negotiated vendor contract.

● Designed DLC hardware solution reusing existing cabinets resulted in saving 6 weeks construction time and $240,000 savings for each pilot or ~500,000.00 total savings.  Awarded Brass Plaque by NEC.

● Designed, priced, and recommended digital loop carrier (DLC), SONET, and M13 multiplexor hardware solutions, for Qwest, MCI, Sprint, WorldCom and CLEC customers.  Worked with the Implementation team on new contracts or add on services and managed project installation.

● OC-48 ring exposed to a hurricane, 3’ of saltwater, and 18 “ of muck; was moved OC-48 ring from Miami to 3 cities; project manager who negotiated the reuse of OC-48 ring hardware which saved Sprint $600,000.00. Awarded Brass Plaque by NEC.

● Moved, installed, re-configured, and turned-up DWDM system on-schedule and under budget.

● Designed multiple OC-3 or OC-12 rings; each fed a cellular tower; each Sonet ring used for backhaul traffic.

● Designed OC-3 ring, M1-3 mux, M1-0 mux system that fed a gambling casino located on a barge in a river; provided voice and data connectivity to hotel and casino phone system, bank of credit card processing machines, and bank of public (guest) telephones.

● managed activities of multiple team members in different departments.

 

Black & VeatchNetwork Planning Manager          1998 to 2000

TCI, our largest customer negotiated, and designed network upgrades on 41 citywide CATV systems.  Project manager who managed Engineer, Furnish & Install (EFI) 41 citywide projects upgrading TCI from 270 MHz to either 750 MHz or 860 MHz citywide systems.

● Negotiated vendor contracts that saved $38,000 by volume purchasing of hardware.

● Managed staff of 4 engineers; provided coaching, employee development.

● Managed subcontractor remote staff of 38; reduced anticipated design time by 30 days.

● Managed financial estimation and budget tracking in assigned projects.

 

Adjunct InstructorAdjunct Instructor2003 to 2010

DeVry – 2003 to 2005 a college with diminishing enrollment, sole instructional designer and technical instructor that

● Taught college level classes on LANs, WANs, Sonet, fiber optic transmission systems, cellular, wireless (GPS, cellular, PCS, Loran-C, TDMA, FDMA, CDMA, GSM, 802.11g, 802.11h, 802.11i, 802.16) data communications (RS232, X.25, frame relay, SNA, ATM, 10/100/1000 Base-T), SS7, and basic telephony.

 

Westwood – 2010 a college with diminishing enrollment, sole instructional designer and technical instructor that

● Taught college level classes in project management.

 

LEADERSHIP AND MANAGEMENT SKILLS

Leadership, diversity, managing difficult people/subordinates, employee evaluations.

 

 

Volunteer Work                     Volunteer       2002 to Present

● Volunteered time at retirement community to build benches, widened interior door openings to make wheelchair friendly, replaced steps with incline ramp (wheelchair friendly).
● Fund raising to assist wheelchair handicapped.

● Volunteered time at double amputee wing for returning vets from Afganistan and Iraq.